BolaBet

Privacy Policy

Betify respects your privacy and is committed to protecting your personal information. This Privacy Policy will inform you as to how we look after your personal information when you visit our website/app and tell you about your privacy rights and how the law protects you.

1. IMPORTANT INFORMATION

This Privacy Policy aims to give you information on how Betify collects, stores and processes your personal information.

Contact Details:
Betify (Pty) Ltd
Zomerlust Office Park, Unit 114
Berg River Boulevard, Paarl 7646

You have the right to make a complaint to the SA Information Regulator (Tel: 012 406 4818).

2. THE DATA WE COLLECT ABOUT YOU

We may collect, use, store and transfer different kinds of personal information including:

  • Identity Data - first name, last name, username, title, date of birth and gender
  • Contact Data - address, email address and telephone numbers
  • Financial Data - bank account and payment card details
  • Transaction Data - details about payments and bets placed
  • Technical Data - IP address, login data, browser type and version
  • Profile Data - username, password, purchases, preferences
  • Usage Data - how you use our website/app
  • Marketing and Communications Data - your marketing preferences

3. HOW IS YOUR PERSONAL INFORMATION COLLECTED

We use different methods including:

  • Direct interactions - forms, correspondence, account creation
  • Automated technologies - cookies, Google Analytics
  • Third parties - publicly available sources, identification checks

4. HOW WE USE YOUR PERSONAL INFORMATION

We will only use your personal information when the law allows us to, including:

  • To perform contracts with you
  • For our legitimate interests
  • To comply with legal obligations

You can opt out of marketing at any time by clicking the unsubscribe link or changing your preferences in My Account.

5. DISCLOSURE OF YOUR PERSONAL INFORMATION

We may share your personal information with:

  • Service providers for customer services, IT and system administration
  • Fraud prevention agencies
  • Marketing service providers
  • Professional advisers
  • Regulators and authorities

We require all third parties to respect the security of your personal information.

6. INTERNATIONAL TRANSFERS

We do not intend to transfer personal information beyond South Africa. The only exception is our wagering software supplier based in Armenia, who may gain incidental access on an ad hoc basis for support purposes.

7. DATA SECURITY

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

8. DATA RETENTION

We will only retain your personal information for as long as necessary. By law we have to keep basic information about our customers for five years after they cease being customers, for anti-money laundering purposes.

9. YOUR LEGAL RIGHTS

You have the right to:

  • Request access to your personal information
  • Request correction of your personal information
  • Request erasure of your personal information
  • Object to processing of your personal information
  • Request restriction of processing
  • Withdraw consent at any time

We try to respond to all legitimate requests within one month.